How can we help?
Answers about the catalog, inquiries, delivery, insurance and business accounts. If you can't find the right answer, write to us directly.
Help & support
E-mail: info@eq-depot.de — On business days between 7am and 7pm we respond promptly. Outside these hours, the next business day in the morning.
Phone: +49 1515 8344764 — Available weekdays 7 am to 7 pm. Or write to us and we'll call back.
Before your first inquiry
- Which products can I rent from Equipment Depot?
- We rent site safety and traffic management equipment in four categories: fencing & barriers, traffic guidance & signs, access control & gates, and site equipment. 18 products are currently in the range, with more added on an ongoing basis.
- Do I need an account to view products?
- No. The entire catalog is viewable without signing in. An account is needed to add products to your watchlist and to handle rentals.
- Does Equipment Depot also rent to private individuals?
- No. Equipment Depot rents exclusively to business customers as defined by § 14 BGB (construction firms, trades, industry). We cannot process inquiries from private individuals.
Inquiry & quote
- How do I submit an inquiry?
- On every product page you'll find a "Request a quote" button. Alternatively, use the general inquiry form at /angebot-anfordern. We only need your company, contact person, e-mail and the desired product.
- How quickly do I get a quote?
- On business days between 7am and 7pm we respond promptly, usually within 24 hours.
- How long is a quote valid?
- 14 calendar days as standard. For long rental periods or special terms, validity is adjusted individually.
- Do I see prices before inquiring?
- No. As is common at Boels and HKL, we prepare individual quotes based on product, period, delivery location and insurance options. List prices don't reflect real rental costs and lead to misunderstandings.
Delivery & collection
- Do you deliver to the construction site?
- Yes, delivery by arrangement. The product is handed over on site; a briefing on request.
- What does delivery cost?
- Delivery costs depend on location and scope and appear in the quote before binding booking. See /lieferung for details.
- By when can I order for the next business day?
- We agree delivery dates individually; you receive confirmation with the quote.
- How does collection work?
- By one click from the dashboard or by e-mail. We collect the product from the site within the agreed time window. A final inspection is carried out on site by our driver.
Insurance & damage
- Which insurance is included in the rental price?
- Basic liability cover for third-party damage is always included. Damage to the rented product itself is not covered by the standard price.
- Can I add comprehensive cover?
- Yes, optionally for a 12 % surcharge on the rental price. No deductible for damage, theft or fire. The comprehensive option appears in the quote before binding booking.
- What do I do in case of damage?
- Report damage by e-mail with photos and a short description. A replacement is provided promptly; claims are handled through our insurance.
- What happens in case of theft?
- For theft reported to the police: without comprehensive cover the renter bears the current value; with comprehensive cover we cover the loss in full.
Business account
- What is a business account?
- An account registered with Equipment Depot for construction firms, trades and industry. You see your complete inquiry history, manage a watchlist and get a faster inquiry process. Details at /geschaeftskunden.
- Who can open a business account?
- Exclusively business customers as defined by § 14 BGB, that is, construction firms, trades, industry and legal entities under public law. We cannot serve private individuals.
- Is there a minimum rental period?
- Daily rate from 1 business day. Weekly and monthly tiers with discounts. Cancellation terms are tiered depending on timing.
Account & inquiries
- What can I do with an account?
- Browse the catalog, add products to your watchlist with "Save", submit inquiries and view your complete inquiry history. Your company details are stored. No need to re-enter them for every inquiry.
- What can I handle directly in the account?
- Binding booking, delivery scheduling, one-click collection, invoices and damage reports: all in the dashboard. Comprehensive cover can be added optionally per inquiry.
- How does a concrete inquiry help?
- The more precise the product, period and delivery location, the faster you receive a binding quote with the right terms and a delivery date, usually within 24 hours on business days.
Didn't find your question?
Just write to us. We're building the rental operation right now. Every concrete question helps us sharpen the offering.